Your Purchase Terms and Conditions

The Diamond Club: Your Purchase Terms and Conditions

At The Diamond Club, we want you to be completely happy with your purchase. These terms and conditions explain your rights under Australian Consumer Law and our specific policies regarding purchases, repairs, and services.-----Australian Consumer Law – Your Rights

Our goods and services come with built-in guarantees that are protected by the Australian Consumer Law.

For major failures with a service, you have the right to:

• Cancel your service contract with us.

• Receive a refund for any unused portion of the service, or compensation for its reduced value.

For major failures with goods, you have the right to:

• Choose a refund or a replacement.

If a problem with goods or services is not a major failure, we will rectify the issue within a reasonable timeframe. If this isn't done, you are entitled to:

• A refund for the goods.

• Cancel the contract for the service and receive a refund for any unused portion.

• Compensation for any other reasonably foreseeable loss or damage caused by the failure.

These General Terms and Conditions of Purchase outline additional express warranties and policies that apply in addition to your rights under the Australian Consumer Law.

Special and Custom Orders

All of our pieces are made to order, so change-of-mind returns do not apply. This does not affect your rights under the Australian Consumer Law.

For in-store purchases where products are specifically ordered and manufactured for you (e.g., specific size, metal type, resizing, design, or engraving at your request) – referred to as "special or custom orders":

• Ownership of the product/s transfers to you only after the full purchase price has been paid.

• If you cancel the order, The Diamond Club may handle the product/s as it chooses (including selling or destroying them), and you will have no claim to them.

• You must pay a 50% non-refundable deposit of the purchase price (or a lesser sum if agreed in writing by The Diamond Club). We will not order components or begin manufacturing until this deposit is paid.

• The full purchase price must be paid within 14 days of receiving notification that the product (s) are available for collection. If not paid, The Diamond Club may cancel the order.

• If you wish to cancel an order, The Diamond Club may elect to refund all amounts paid except the non-refundable deposit, unless our losses exceed the deposit value.

Made to Order (Online Purchases)

For online purchases where products are specifically ordered and manufactured for you (e.g., specific metal type or design at your request) – referred to as "made to order":

• The full purchase price must be paid at the time of order.

• Once The Diamond Club accepts your offer to purchase, you cannot cancel the order.

• The Diamond Club will deliver the goods to your nominated address within a reasonable timeframe.

12 Month Limited Jewellery Warranty

All The Diamond Club jewellery comes with an exclusive 12-month limited warranty covering quality and workmanship from the date of purchase.

To make a claim under this warranty:

• Simply bring the purchased item and your original The Diamond Club receipt to our Joondalup store within 12 months from the date of purchase.

If the jewellery requires repair or replacement due to unacceptable quality or a major failure:

• If the cost of returning the jewellery to a The Diamond Club store is significant (due to the nature of the failure, size, or weight), we will collect the jewellery from you within a reasonable time.

• If the return cost is not significant, you are responsible for this cost.

Please note: Damage resulting from the mistreatment of jewellery is not covered by this warranty. If a qualified jeweller reasonably determines that the item is of unacceptable quality, we will refund, exchange, or repair your purchase at our sole discretion.

Nothing in this warranty excludes or restricts the application of the Competition and Consumer Act 2010 and the Australian Consumer Law, including any non-excludable warranties or guarantees. Please refer to the "Australian Consumer Law Requirements" section at the beginning of these terms for more information.

 

At The Diamond Club, we endeavour to provide accurate and current pricing and product information for all diamonds displayed on our website. Please be advised that our diamond feed is powered by a third-party application. While this service enables us to showcase a comprehensive range of diamonds and jewellery, occasional discrepancies, technical malfunctions, or misrepresentations of information (including prices, specifications, or availability) may occur that are beyond our control.

Because this feed is managed by a third party and we do not have direct control over it, The Diamond Club is not liable for any mistakes or omissions related to the third-party feed. We sincerely apologise for any inconvenience caused by these rare occurrences. Your understanding is appreciated as we work to resolve such issues swiftly and equitably by notifying the third party as soon as we become aware of a problem. Consequently, no sale or any items paid on checkout are considered final until a confirmation email has been dispatched from The Diamond Club affirming the correctness of all specifications and pricing.

In the event of such errors, The Diamond Club reserves the right to:

• Cancel or amend any order affected by incorrect pricing or product information.

• Notify customers promptly if an issue arises and offer alternative options where available.

• Issue a full refund

All The Diamond Club repaired goods come with an exclusive 3-month guarantee on the quality of workmanship from the date you collect them.

If you are not completely satisfied with the workmanship of a repaired item:

• Simply bring your repaired item and the relevant The Diamond Club receipt to the store where the goods were left for repair.

• If a qualified jeweller reasonably deems the workmanship to be of unacceptable quality, we will refund the repair cost or repair the item again.

Please note: Damage resulting from the mistreatment of jewellery is not covered by this guarantee.

Insurance Claims

For insurance claims, the invoice is addressed and issued to the relevant insurer.

• There is no refund or exchange for insurance items due to a change of Mind.

• Refunds for other valid reasons will only be issued up to the amount paid by the Customer.

• Refunds will only be made to the debit/credit card or account used for the original payment.