Your Purchase Terms and Conditions

The Diamond Club: Your Purchase Terms and Conditions


At The Diamond Club, we want you to be completely happy with your purchase. These terms and conditions explain your rights under Australian Consumer Law and our specific policies regarding purchases, repairs, and services.-----Australian Consumer Law – Your Rights


Our goods and services come with built-in guarantees that are protected by the Australian Consumer Law.


For major failures with a service, you have the right to:

  • Cancel your service contract with us.

  • Receive a refund for any unused portion of the service, or compensation for its reduced value.

For major failures with goods, you have the right to:

  • Choose a refund or a replacement.

If a problem with goods or services is not a major failure, we will rectify the issue within a reasonable timeframe. If this isn't done, you are entitled to:

  • A refund for the goods.

  • Cancel the contract for the service and receive a refund for any unused portion.

  • Compensation for any other reasonably foreseeable loss or damage caused by the failure.

These General Terms and Conditions of Purchase outline additional express warranties and policies that apply in addition to your rights under the Australian Consumer Law.





Change of Mind Policy


We understand that sometimes you might change your mind.


This policy does NOT apply to:

  • Special, custom, or made-to-order items.

For eligible purchases, we will gladly refund the purchase price if:

  • You return the goods within 15 days of purchase (or delivery for online orders).

  • The goods are in "As New Condition" and include:

    • Proof of purchase.

    • Original packaging.

    • All paperwork (e.g., diamond certificates, watch instruction booklets).

"As New Condition" means the item has not been worn and is in pristine condition, free from damage, scratches, or signs of wear. The Diamond Club reserves the sole discretion to determine if an item meets this definition.


You are responsible for all postage and/or shipping costs (including customs and duties, if applicable) for returning items to The Diamond Club.


Our Change of Mind Policy is in addition to, and does not limit, your legal entitlements and existing rights under Australian Consumer Law.


Contact Us for Change of Mind Returns:


If you have questions about our Change of Mind policy or wish to arrange a return by post for an eligible item, please contact us:



Special and Custom Orders


Our Change of Mind Policy does not apply to:

  • Earrings

  • Resized rings (whether resized at purchase or later)

  • Engraved products

  • Special, custom, or made-to-order items

For in-store purchases where products are specifically ordered and manufactured for you (e.g., specific size, metal type, resizing, design, or engraving at your request) – referred to as "special or custom orders":

  • Ownership of the product/s transfers to you only after the full purchase price has been paid.

  • If you cancel the order, The Diamond Club may handle the product/s as it chooses (including selling or destroying them), and you will have no claim to them.

  • You must pay a 50% non-refundable deposit of the purchase price (or a lesser sum if agreed in writing by The Diamond Club). We will not order components or begin manufacturing until this deposit is paid.

  • The full purchase price must be paid within 14 days of receiving notification that the product (s) are available for collection. If not paid, The Diamond Club may cancel the order.

  • If you wish to cancel an order, The Diamond Club may elect to refund all amounts paid except the non-refundable deposit, unless our losses exceed the deposit value.



Made to Order (Online Purchases)



Our Change of Mind Policy does not apply to:

  • Earrings

  • Resized rings (whether resized at purchase or later)

  • Engraved products

  • Special, custom, or made-to-order goods

For online purchases where products are specifically ordered and manufactured for you (e.g., specific metal type or design at your request) – referred to as "made to order":

  • The full purchase price must be paid at the time of order.

  • Once The Diamond Club accepts your offer to purchase, you cannot cancel the order.

  • The Diamond Club will deliver the goods to your nominated address within a reasonable timeframe.



12 Month Limited Jewellery Warranty



All The Diamond Club jewellery comes with an exclusive 12-month limited warranty covering quality and workmanship from the date of purchase.


To make a claim under this warranty:

  • Simply bring the purchased item and your original The Diamond Club receipt to any of our stores within 12 months from the date of purchase.

If the jewellery requires repair or replacement due to unacceptable quality or a major failure:

  • If the cost of returning the jewellery to a The Diamond Club store is significant (due to the nature of the failure, size, or weight), we will collect the jewellery from you within a reasonable time.

  • If the return cost is not significant, you are responsible for this cost.

Please note: Damage resulting from the mistreatment of jewellery is not covered by this warranty. If a qualified jeweller reasonably determines that the item is of unacceptable quality, we will refund, exchange, or repair your purchase at our sole discrecion.


Nothing in this warranty excludes or restricts the application of the Competition and Consumer Act 2010 and the Australian Consumer Law, including any non-excludable warranties or guarantees. Please refer to the "Australian Consumer Law Requirements" section at the beginning of these terms for more information.-----How to Make a Claim Under Warranty (Section 5, The Diamond Club Diamond Warranty)


To make a claim under this specific warranty, the following conditions must be met:

  • You must provide The Diamond Club with the original certificate of authenticity for the item. This certificate must be fully completed and signed by an authorised person at The Diamond Club at the time of purchase. If the certificate has been altered, the contractual warranty is void to the maximum extent permitted by law.

  • The lifetime requirements defined in "What is covered?" in Section 5(a) of these General Terms and Conditions of Purchase must be met.

  • The product must be inspected every 6 months by an authorised The Diamond Club staff member at a The Diamond Club store. Details of each inspection must be recorded on the warranty document.

  • Any comments or required maintenance noted by a The Diamond Club staff member on the warranty document must be completed at the time of inspection and recorded as completed on the warranty document.

  • In the event of a claim under this warranty, you must allow an authorised The Diamond Club representative to:

    • Examine the original Certificate of Authenticity and Lifetime Diamond Warranty.

    • Inspect the jewellery and any gemmological evaluation supporting the claim.

    • Remove the diamond from the jewellery for gemmological examination.

    • Have the diamond and/or gold content examined by an independent gemmological laboratory.

  • The diamond's condition will be determined by examination under no greater than 10x magnification using standard gemmological techniques.

Definitions Diamond: The diamond/s identified in the Certificate of Authenticity document.

  • Metal Content: The metal content is identified in the Certificate of Authenticity document.

  • Owner Lifetime: The lifetime of the individual who purchased the product, or the lifetime of the first person the product was gifted to. Owner Lifetime ceases if ownership of the product is subsequently transferred.

  • Product Lifetime: The reasonable lifetime of the product. This lifetime ceases if the product is altered from its original form as described in the Certificate of Authenticity.








Professional Care Plan



The Diamond Club offers a Professional Care Plan for added peace of mind. These plans are available for either three or ten years. You can find the full terms and conditions for the Professional Care Plan 


All The Diamond Club repaired goods come with an exclusive 3-month guarantee on the quality of workmanship from the date you collect them.


If you are not completely satisfied with the workmanship of a repaired item:

  • Simply bring your repaired item and the relevant The Diamond Club receipt to the store where the goods were left for repair.

  • If a qualified jeweller reasonably deems the workmanship to be of unacceptable quality, we will refund the repair cost or repair the item again.

Please note: Damage resulting from the mistreatment of jewellery is not covered by this guarantee. Our Change of Mind policy does not apply to repair services.



Insurance Claims


For insurance claims, the invoice is addressed and issued to the relevant insurer.

  • There is no refund or exchange for insurance items due to a change of Mind.

  • Refunds for other valid reasons will only be issued up to the amount paid by the Customer.

  • Refunds will only be made to the debit/

Take advantage of our obligation free quote form below.

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